Returns & Refunds

Before returning anything

Contact Swansea Remaps first with your order number so the correct return or service-resolution route can be confirmed.

Physical goods

Eligible unused physical goods should be returned in their original condition with supplied accessories and packaging. Return eligibility and responsibility for carriage depend on the reason for return and applicable consumer law.

Faulty goods

If a supplied item is faulty, damaged or not as described, contact us promptly. We will assess the appropriate repair, replacement or refund route under applicable rights.

Services, software and activated equipment

Custom tuning, completed services, personalised work, software activation and equipment registered or assigned to an account may not be returnable in the same way as an unused standard product. We will explain any restriction before relevant work or activation where required.

Refund timing

Approved refunds are made to the original payment route where practical. Provider processing time can vary after Swansea Remaps issues the refund.